Customer Policies

Last updated: November 2026

About Compute Supply

Compute Supply is operated by AISSI Inc, a California corporation. This site is an independent hardware sourcing storefront. We are not a manufacturer, authorized reseller, or distributor. We have no affiliation with NVIDIA, Supermicro, Samsung, SK hynix, Micron or any other brand listed in our catalog.

Request-a-quote service

Compute Supply operates as a request-a-quote service. When you submit an inquiry through our site:

• Your submission is a request for information, not an order or purchase.
• No payment is collected at any point on this website.
• No order is accepted or confirmed until we contact you directly to verify your requirements, confirm availability, and agree on terms.
• We are not obligated to fulfill any inquiry, and you are not obligated to proceed with any quote we provide.

Pricing and availability

• The catalog does not display live prices or real-time stock levels.
• All pricing, availability, condition and delivery timelines are confirmed only in a direct quote response.
• Quoted prices are valid only for the period stated in the quote and may change without notice.
• We reserve the right to decline any inquiry.

Shipping and delivery

Shipping destinations, methods, costs and estimated delivery times are confirmed per quote. Fulfillment originates from the United States unless otherwise specified. We do not guarantee delivery dates. Shipping terms, insurance and risk of loss are specified in each accepted order agreement.

Returns and warranty

Return eligibility, conditions and warranty terms vary by product and are specified in each quote or order agreement. Unless explicitly stated in writing:

• Products are sold as-is with no implied warranty.
• Manufacturer warranties, if any, are passed through and not administered by us.
• Any return or exchange requires prior written authorization.

Specific return windows, restocking fees or warranty terms, if any, are stated in the individual quote or order agreement.

Compliance and export controls

Certain products listed on this site may be subject to export control regulations. Our inquiry form collects end-user, end-use and destination information for compliance review purposes. This collection does not constitute screening, clearance or approval. All inquiries remain subject to our own compliance review, and we may decline to quote or fulfill any request at our discretion.

Catalog images and product information

• Product images may be representative manufacturer or vendor photographs, not photos of specific inventory items.
• Images labeled as representative or reference are not evidence of owned stock, exact configuration or available condition.
• Technical specifications are sourced from manufacturer datasheets, OEM documentation and supplier references. We do not guarantee their accuracy or completeness.
• Image copyright remains with the respective owners.

See the image provenance section on the storefront for detailed source information.

Limitation of liability

Compute Supply and AISSI Inc provide this site and catalog information on an as-is basis. We make no warranties, express or implied, regarding accuracy, completeness, availability or fitness for a particular purpose. Our liability is limited to the extent permitted by applicable law. These policies are governed by the laws of the State of California.

Changes to these policies

We may update these policies at any time. Material changes will be reflected in the "Last updated" date above.

Contact

For questions about these policies or your quote inquiry:

AISSI Inc
Email: jojo@aissi.co